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| At Town and Country we take pride in the positive feedback we receive from our customers on a regular basis. Whether it's a smile and a handshake, a quick phone message, or a drafted letter, all are appreciated and well earned. Below are a few examples of recent letters, from some of our more than satisfied customers. |
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Wendy MacNay and Staff,
First off I have never written a company about their service, but in this
case I felt compelled! I have never been treated with such respect and
dignity by a car company before. I don't like to even refer to you as a
car
company so I am going to give you a new term "My car Family"! Ya that
sounds
better.
From the moment I bought the car I was looked after. When a problem arose
I
was told to bring it in at my earliest convenience. After the problem was
diagnosed I was given a rental and kept up to date about what was
happening.
The car was repaired and I was told, "Any other problems , do not hesitate
to
come back". This is a far cry from how I've been treated concerning other
dealerships!
I personally feel the automotive industry, should create a 6th star and
anyone receiving this 6th star should have to meet Town and Country
Chrysler
standards of excellence!! I am now a loyal customer to Town and Country
and
will be referring all family and friends (or anyone in the market for that
matter) to you!! Even if it's for repairs their best not to waste their
time going else where. At Town and Country Chrysler you understand the
value
of someone else's time!
Again I just wanted to say thank you and wish all the staff blessings
and
prosperity!!
Sincerly,
Allen Rideout
August 2007
To all the staff at Town and Country,
Doing business with Town and Country was a pleasure and a memorable experience. There were several reasons for buying a truck a second time from Town and Country, 3 1/2 hours from where we live.
It might seem strange but as in 2002,
| | Brad and his team gave me the best deal by far on the trade in and on the new vehicle. |
| | Jack drove to Ottawa with us to register the new vehicle, a procedure that took more then 4 hours. |
| | Nicolas showed us how to program the GPS and stereo, how all the accesseries functioned. |
| | Dana took the time to go over the manual. |
| | Mike handled the paper work and at 6:00 PM, we left for home in our new Red wheel Mega cab. |
The next time we drive to Smith Falls will probably be to purchase our next Dodge Ram.
Thank you for your deal and the excellent service provided.
Frank and Dany
La Ferme Mercedez
April 2006
 Edna and Gordon joined us on our Customer Appreciation Day
March 25/06. Here they are tell us about their vehicle purchases. First a diesel
truck in 2002 and now a Dodge Caravan this spring 2006.
Click here to see a short video clip.
 Roy talks about how, as a new customer, the people at Town and Country made him feel, and went the extra mile when he was in
need of assistance.
Click here to see and hear more from Roy
Aug. 2005
Brad and Gerry make a 16th birthday, one to remember ( Click here for details )
July. 2005
Dana Haganbarth was exceptional ( Click here for details )
Nov. 2004
Service has been great. I have dealt with Brad Kyle for many years and will return.
C.M.
Nov. 2003
On behalf of my wife Barb and myself, I would just like to pass on to you our sincere appreciation for the very professional manner in which you and your staff treated us regarding our most recent purchase of a 2003 Dodge Caravan.
From the time we first dealt with your salesman, and later yourself (Brad), you made both of us feel very comfortable and were most understanding as to our interest in purchasing a Dodge Caravan. You were also very considerate in working out an agreeable purchase price.
Our sincere appreciation to your service manager Wendy, and the service staff as well, for their efforts installing add-on accessories to our new vehicle.
Our rating of your establishment and the employees is definetly a five star. It certainly makes dealing with Town and Country Chrysler a real treat.
Ron Goebel
Jul. 2003
Town and Country could very well serve as a role model for all Chrysler dealerships. I have purchased four new vehicles from them and wouldn't go anywhere else.
Ken Fredette
Jun. 2003
Buying from Town and Country was a pleasure. All questions were answered and the sales person was very patient.
Wilfred Paul
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